Tag: #ProcessDesign

Risk × Friction: How Much Human Oversight Should You Remove with GenAI?

GenAI is an accelerant. It speeds up decisions, output creation, and information flow, often without strengthening the system underneath. And many organisations are already running “hot”: highly optimised, tightly interconnected, little slack, and dependent on tacit knowledge.

So the real question isn’t just “How much can we automate?” It’s also “Where does speed strengthen the system – and where does speed increase fragility?”