Generative AI is becoming a staple in the modern workplace – but something’s not clicking. Despite the rollout of training programs and hands-on tools, it seems that some organisations still struggle to see meaningful impact. Why? Because knowing how to use GenAI isn’t the same as knowing how to work with it. I have been delivering training on GenAI for over a year now and the feature that stands out in the true adopters has been the Exploratory Mindset – it’s the mindset that really makes the difference.