Tag: BusinessTransformation

AI and Change Management: OCM’s crucial role in AI Projects

In a Gartner presentation by Max Goss this week the subject of Organisational Change Management (OCM) in AI projects was brought up. OCM has always been important in IT projects but what makes it different in AI projects? Well, no surprise, it’s not just about the technology, it’s about the usual suspects such as communications, involving the right stakeholders, leveraging change networks and delivering training but there are more things to consider in the rapidly evolving landscape of AI.

Deploying AI: What Somebody Seems to be Putting Together

After posting last weeks article (Deploying AI: What nobody seems to be putting together) where I suggested that we have fragmentation in approaches to AI deployment I saw a number of things come together. EY launched EY.ai (actually, back in Sept 2023), then a great post from Chris Howard at Gartner (Top of Mind – “Are 100% Accurate AI Language Models Even Useful?”) where Chris mentions ‘…as we hit the trough of disillusionment with generative AI…”.